Frequently Asked Questions

We provide two main kinds of service: 1. Private transfers between Hua Hin and Bangkok City (including Don Mueang Airport and Bangkok's Suvarnabhumi Airport). 2. Private day tours around the area of Hua Hin (including Cha-Am, Sam Roi Yot, and Kaeng Krachan National Park)

All bookings and reservations we accept through our website, Facebook, WhatsApp, and Kakaotalk only. When your booking request is successfully sent, you will receive an immediate response from us verifying that your information was received. Important! Please include details such as the date and time. Please do not use words like "Sunday" "morning" or "from the same location" while making a reservation. Instead, please offer specific information, such as 06:00 am. on October 1st from the Hua Hin Marriott Hotel, etc.

– 70% Deposit is required of the total amount in case of round trip transfer. – For one-way transfer no need to pay for the deposit. You are able to pay directly to the driver when you arrive at the destination. (We accept CASH and QR-Payment).

In the case of a round-trip booking, we collect a deposit on the day of the return trip. to guarantee that we will definitely pick you up. Usually booking a round-trip, the customer will pay 2,000+1,800, a total of 3,800 THB. not cheaper in any way.

You do not need to inquire about it because we always have cars accessible if you book at least 24 hours in advance. Only same-day bookings are subject to availability. We do not accept same-day appointments during Christmas, New Year's, and Songkran.

Yes, it is. You choose where we need to pick you up and where to drop you off. It can be a hotel, restaurant, shop, office, private house – anything that has an address and can be located on the map. The only condition we have, please make sure that there is a parking space available at your pick-up location where the driver can wait for you. If you book a transfer from the airport then the driver will meet you inside the airport building and take you to the car afterwards.

All our rates are per car.

No, these are all-inclusive rates (gasoline, toll, and parking fees) – everything is included in transportation costs. **Excrude tip for the driver. You can tip the driver depending on your level of satisfaction with the service. Please be advised that we charge an additional 200 baht fee for all trips during Songkran (Thai New Year) and 300 baht during Christmas/New Year holidays (from 20th Dec to 7th Dec). Also, there are extra charges that apply if you request a baby/child car seat (+200 baht fee) or when you travel to remote locations where extra fees are applicable (Don Mueang, Pranburi, Sam Roi Yot, etc.) However, you will be notified about any extra charges before we confirm your booking request.

Yes, we do. There are no holidays for us.

Yes, we do. Our drivers work 24/7. We have a special group of drivers who have rest during day time and drive all night. There are no extra fees for late-hour service.

There are six types of vehicles that we use. You are welcome to check the “Our Vehicles” page for more information. (Please ask us about other vehicles.)

Almost all our cars are clean and tidy and non-smoking.

No, unfortunately, we don’t. You can find someone to share the costs for the transfer by yourself and we will be ok with it.

Yes, we have baby or child car seats for any age. We charge an extra 200 baht per rented seat.

There are a few possible issues that could happen: 1. The most common issue is that you probably made a mistake in your email address and we were unable to contact you. Usually, in such situations, we are trying to get in touch with you with sms sent to the phone number indicated in your booking form. 2. Your booking request has never been sent because you did not fill in all the required information on the form. If your booking request is sent successfully then you will get a message on the screen about it and instantly get an email from us in your mailbox confirming that your booking request was received by our Reservation Team. 3. Please check your spam folder as there is a small probability that our email is there. We NEVER leave your requests without a reply. Even if we can’t help, we will contact you back and let you know that we are unable to proceed with your request. If you did not get any response from us within 12 hours and you are sure that the three possible issues described above are not a case, then please try to contact us again through the Contact Form that you can find at the bottom of every page. Also, please keep in mind our Reservation Team’s business hours (please see it at the bottom of the page). All booking requests sent after business hours will be replied to early in the morning.

Since there are no security deposits involved, you are free to cancel at any time you wish. We just would like to ask you to inform us as soon as possible if you decide to cancel your reservation or change your traveling date or time. Thank you in advance for this.

Basically, we can arrange your transportation from Bangkok or Hua Hin to any other location in Thailand. Just let us know where you want to go and we will give you a quote.

It is completely up to you. The only thing we have to mention is that there is a 100% guarantee that there will be a car available for your trip only if you have made your reservation at least 24 hours prior to your pick-up time (especially during public holidays).

We will provide you with the car that you picked in your reservation form. Sometimes if we have such an opportunity we do free upgrades to our customers. For example, if you order a Camry, we can provide a brand new Fortuner that normally costs 500 baht more (free of charge).

Sedan car Toyota Camry can comfortably accommodate a family maximum of 3 members traveling with 3 bags. If you have more luggage or a stroller on top of your 3 bags then we would insist on upgrading to a bigger size vehicle. Also, if you are a family of 4 and require a child car seat to be installed then we would recommend picking Innova or Fortuner for these purposes. 3 adult passengers can also be accommodated with a Camry but please make sure that you have no more than 4 medium (airplane cabin size) suitcases with you. Otherwise, we would recommend choosing a more spacious vehicle. If you are 4 adults but require more comfort and space for legs then Innova or Fortuner is the best choice for you. If there are 5 passengers and one of them is a small baby who does not require a separate seat then you can be accommodated by Innova or Fortuner. There is a 3rd row of seats (foldable) in Innova and Fortuner but they can be occupied only by passengers who are traveling without luggage (1-2 backpacks maximum). Innova and Fortuner CANNOT accommodate 6 passengers who travel with a suitcase as there will be no space in the rear if you use the 3rd row of seats. For groups of 6-8 passengers, the only option is a Toyota Commuter van. But please be informed that Commuter has space only for 8 suitcases. If you have more luggage then you should sacrifice the number of passengers or book one more additional vehicle. 10 passengers for Commuter is allowed only if at least 2 of them are small kids (toddlers) sitting in laps and the total number of luggage does not exceed 8 suitcases. If there are more than 10 passengers for the trip then you should consider booking at least two vehicles for your transfer or tour).

Unfortunately, not. You should consider booking at least two vehicles for your trip.

We do have discounted rates for booking round trips on the same day.

Not at all. We can pick you up and drop you off at any place you wish. It can be a hotel, condominium, private house, shop, restaurant, or any other place that can be located on the map. Only the meeting point at the airport has its fixed location. Once your reservation is confirmed, you will be provided with full instructions about how to meet with the driver at the airport.

If you book your transfer from the airport, you will be provided full instructions about how to meet with your driver. He will be waiting for you at the specified location holding the sign with your name on it. All you will need to do is just to proceed to this location and look for your name on the board. If you are traveling from the hotel or condominium then our driver will meet you at the lobby. When the driver arrives he will contact your hotel’s reception desk and local staff can assist you to meet him. If you are staying at the villa inside a gated compound, please make sure to provide us with your villa/house number and our driver will meet you in front of your house.

The average length of the trip between Bangkok and Hua Hin is 3 - 3.5 hours. It can take some extra time (30-60 min) if you travel in the evening during traffic peak hours (5-7 pm). Also, it can be busy on the highway on Friday and Sunday evenings. Please be informed that during long public holidays (Songkran or New Year) the traveling time between Bangkok and Hua Hin can take an extra 2-3 hours. If you are traveling from Hua Hin to the Airport on these days please choose pick-up time accordingly or ask for our advice.

Usually, we recommend leaving Hua Hin at least 5.5 hours prior to your flight departure. On Sunday evenings or public holidays it will take slightly longer to reach the airport, so please make sure to add another 30-60 min to your traveling time. If you are traveling to the airport on Songkran or New Year please make sure to add an additional 2 hours for your trip.

Take your time, this is not an issue. The driver will wait for you as long as it is need.

Yes, sure. But if you are planning to have lunch or some rest upon arrival, please let us know about your plans when you make your reservation and we will instruct our driver accordingly.

Usually, our drivers are monitoring flight details online and we always know if your flight is delayed. But if you have an opportunity to report to us by email about changes in your arrival time, we will be thankful for this. Please make sure to inform us in case your flight is canceled or your flight number is changed.

No problem at all. We have a group of drivers who work only at night and we can pick you up at the airport at any time.

Sure, we can pick you up directly from the hotel. In the reservation form please choose Bangkok City as your pick-up location and provide your hotel name near the airport.

Yes, it can be arranged. We charge an extra 300-500 baht per stop on the way for sightseeing/shopping/dining (including waiting time of up to 2 hours per stop). Please make sure to inform us in advance about your intentions and we will instruct your driver accordingly. Stopovers at attractions that are located not on the main route or in the Central Bangkok area may incur additional costs. Please book your transfer here and mention attractions that you would like to visit at the end of the booking form (at Special Request)

You can take a look at our tour packages and choose any place from the Cha-Am or Petchaburi list. All those places are located on the way and it is very convenient to visit any of them if you are traveling between Bangkok and Hua Hin. Also there are a few other places that are popular among our customers – you can google Maeklong Train Market, Amphawa, or Damnoen Saduak Floating Markets. We charge an extra 300-500 baht per such stop for sightseeing (including waiting time of up to 2 hours per stop).

Yes, but only if your dog or cat is locked inside a travel cage or bag.

These are individual tours where you are free to choose by yourself where you want to go and what places to visit.

No, these are non-guided tours. Basically, we provide only transportation service for you according to your itinerary.

We arrange tours from both Bangkok and Hua Hin (including neighboring towns). Touring from Bangkok means that we pick you up in Bangkok and return you back to Bangkok at the end of the day (in 10 hours). Touring from Hua Hin means that you start the trip from Hua Hin and come back to Hua Hin after the tour. If you want to visit some place for sightseeing on the way from Bangkok to Hua Hin or from Hua Hin to Bangkok then please use the standard transfer reservation form and mention a list of the places that you would like to visit at the special request section (we charge extra 300-500 baht per visited place).

8-10 hours starting from the time when we picked you up. You can finish your trip earlier but we will still charge for 10 hours. You can extend your tour for a maximum of 2 additional hours. In this case, however, we will charge 300 baht for every additional hour.

Only transportation service (car, driver, petrol and parking fees).

Yes, you can check our Day Tours Page here and choose anything you like.

In some cases, you may not have enough time to visit all the places on your list in a single trip. So you will have to decide which places are of the highest priority for you and how much time you should spend at each place.

Sure, please send us your itinerary and we will give you a quote.

Please proceed to the tour booking form here.

We need to know your itinerary first before we can quote you. Sample rates for our standard itineraries you can check here.